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XSi's Cisco TAC:

  • Is an authorized Cisco Partner
  • Staffed with over 325 Cisco Certified Engineers (W-2 employees)
  • U.S. Based Tier 1 to Teir 3 Technical Assistance
  • Tier 4 is escalated to Cisco if necessary
  • Provides 24/7 global phone support
  • Multilingual
  • Manages worldwide depots for advanced OEM part replacement
  • A network product depot repair center
  • Comprised of Multiple Facilities for Redundancy
  • Facilitates all data/voice software and firmware updates, enhancements, upgrades, so that they continue to come directly from Cisco
  • Provides customs tailored reporting

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XSi Provides 24x7 Enhanced Support for Cisco SMARTnet at Up To 45% Off

What makes XSi's Cisco SMARTnet Maintenance better than just OEM Maintenance:

  • Under one contract with one Technical Assistance Center Number, XSi provides and manages:
    • Original Cisco SMARTnet
    • Warranty Chain Management
    • Alternative SMARTnet for current and EOL/EOS equipment
    • Support on HP, IBM, Oracle/Sun, and Dell “branded” Cisco products
    • Depot Repair Services
  • Contract flexibilities (such as co-terminus adds and deletes in a prorated manner during POP)
  • Payment flexibilities (such as monthly payments in arrears)
  • Hardware and Software support beyond Cisco EOL/EOS
  • Cost reductions over Cisco’s deepest discounts
  • Over 60,000 Cisco related SKUs on GSA Schedule
  • Coverage for “all” Cisco data, voice & unified communications, security and SAN hardware and software products

Reduce Your Cisco SMARTnet Maintenance Costs by Up To 45%! Sample Discounts:

cisco cost savings

Learn how much you can save by requesting a Complimentary Cisco SMARTnet Maintenance Audit & Annual Savings Report.

In a hurry? Email us at sales@xsnet.com right now or call +1.770.740.0040.

XSi offers the same levels of SLA's that Cisco provides including but not limited to the most common Service Level Agreements:

  • SNTP - SMARTnet 24x7x4
  • SNT - SMARTnet 8x5xNBD
  • SNTE - SMARTnet 8x5x4
  • OSE - SMARTnet OnSite 8x5x4
  • OSP - SMARTnet 24x7x4
  • SAS - SMARTnet Software Support 24x7
  • SU1 - SMARTnet IPS Updates & 8x5xNBD