XSi takes a customer focused agnostic view on maintenance. Products go through a lifecyle and during that lifecyle, different providers than the OEM may offer better solutions for maintenance. Examining this "Product Maintenance Lifecyle" is the key to optimizing true support requirements vs. costs. XSi could just provide OEM maintenance, but specializes in a Holistic offering that also includes a Hybrid Maintenance and Third-party Maintenance Support (TPM).
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