XSi's maintenance support for Brocade Equipment:

XSi provides an equivalent support option to Brocade Direct Support.

What’s different? Our support is:

  • Fastercontact us about brocade maintenance
  • In-country TAC engineers
  • 30% less expensive
  • Our TAC is not outsourced
  • Our RMA processing is not outsourced
  • Includes all of the same things that Juniper provides: Authentic replacement parts, software downloads, TAC and onsite Juniper certified technicians.
Brocade's Response time vs XSi's

 

 

 

 

 

                                   Faster support? After all – preventing system downtime is more vital than ever in ensuring your data is protected and customers have immediate access. How much can be saved by reaching a Juniper certified engineer who can solve your problem? 

Support Level Agreements (SLA's)brocade maintenance contracts

  • 4-hour Onsite (-4OS)
  • 4-hour Parts (-4P)
  • Next-business-Day2 Onsite (-NDO)
  • Next-business-Day Parts (-NDP)
  • Remote Support3 (-RMT)

XSi is better than Brocade Direct Support

 

Brocade Products XSi Supports:

Brocade Switches: Ethernet

Brocade ICX 6610 Switch | Brocade VDX 6730 Data Center Switch | Brocade VDX 6720 Data Center Switch | Brocade VDX 6710 Data Center Switch | Brocade FCX Series | Brocade FastIron SX Series | Brocade TurboIron 24X Switch | Brocade 8000 Switch | Brocade BigIron RX Series | Brocade FastIron WS Series | Brocade 6910 Ethernet Access Switch | Brocade FastIron GS Series | Brocade FastIron LS Series | Brocade 8470 Switch Module | Brocade FastIron Edge X Series

Brocade Switches: Fibre Channel

Brocade 6510 Switch | Brocade 7800 Extension Switch | Brocade VDX 6730 Data Center Switch | Brocade 7500 Extension Switch | Brocade 7500E Extension Switch | Brocade 300 SAN Switch | Brocade 5100 SAN Switch | Brocade 5300 SAN Switch | Brocade 8000 Switch | Brocade Blade Server SAN I/O Modules | Brocade Encryption SAN Switch | Brocade VA-40FC SAN Switch | Brocade 7600 Fabric Application Platform Switch | Brocade 8470 Switch Module

Brocade Switches: Convergence

Brocade VDX 6730 Data Center Switch | Brocade VDX 6720 Data Center Switch | Brocade 8000 Switch | Brocade 8470 Switch Module

Routers:

Brocade MLX Series | Brocade NetIron XMR Series | Brocade NetIron CER 2000 Series

SAN Backbone/Director Blades:

Brocade FCOE10-24 Blade | Brocade FC4-16IP ISCSI Blade

Security Appliance:

AirDefense for Brocade Mobility Family

Wireless LAN Access Points

Brocade Mobility Access Points

Wireless LAN Controllers:

Brocade Mobility Controllers

SAN Backbone/Director Blades:

Brocade FX8-24 Extension Blade | Brocade FR4-18i Blade | Brocade FS8-18 Encryption Blade | Brocade FC4-16IP ISCSI Blade

SAN Backbones

Brocade DCX 8510 Backbones | Brocade DCX Backbones