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XSi’s maintenance support for Juniper Networks Equipment:

XSi provides an equivalent support option to Juniper Care (J-Care), Juniper (SVC) Support and Juniper Partner (J-Partner or PAR) Support.

What’s different? Our support:

  • Fast
  • In-country TAC engineers
  • 30% less expensive
  • Our TAC is not outsourced
  • Our RMA processing is not outsourced
  • Includes all of the same things that Juniper provides: Authentic replacement parts, software downloads, TAC and onsite Juniper certified technicians.

Faster support? After all – preventing system downtime is more vital than ever in ensuring your data is protected and customers have immediate access. How much can be saved by reaching a Juniper certified engineer who can solve your problem? 

Case Priority

Juniper's Response Target

XSi's Response Target

P1: Critical

within 1 hour

within 15 minutes

P2: High

within 1 hour

within 30 minutes

P3: Medium

within 8 hours

within 1 hour

P4: Low

within 24 hours

within 2 hours

Note: Our average response time for P1 is 8 minutes.

XSi provides support on these Juniper Network Switches, LANs and Routers:


  • EX Series Ethernet Switches: EX220, EX3200, EX3300, EX4200, EX4300, EX4500, EX6200, EX8200, EX9200Juniper Networks Switch Maintenance
  • QFX Series Switch: QFX3500 and QFX3600
  • QFabric Systems: QFX3000-M and QFX3000-G

Wireless LAN:

  • WLC Series Wireless LAN ControllersJuniper Networks LAN Maintenance
  • WLM Series Wireless LAN Management


  • Universal Access Routers: ACX1000, ACX1100, ACX2000, ACX2100, ACX4000Juniper Networks Router Maintenance
  • BX7000 Multi-Access Gateway
  • CTP Circuit to Packet Platform: CTP150, CTP2008, CTP2024, CTP2056
  • E Series Broadband: E120, E320, ERX310, ERX705, ERX710, ERX1410, ERX1440
  • J Series Modular: J2320, J2350, J4350, J6350
  • Multiservice Edge: M7i, M10i, M120, M320
  • MX Series 3D Universal Edge
  • PTX Series Packet Transport
  • SRX Series Services Gateways: SRX100, SRX110, SRX210, SRX220, SRX240, SRX550, SRX650
  • T Series Core: T640, T1600, T4000

End-of-Sales Products:

  • SSG Series: SSG5, SSG20, SSG140, SSG320, SSG350M, SSG520M, SSG550M
  • Others: AX Series, C Series, CTP Series, DX Series, EX Series, J Series, M Series, WLA Series, WX Series, WXC Series

 Quote on Juniper Maintenance