XSi's Maintenance and Support for Sun/Oracle Hardware

 XSi’s comprehensive SUN/Oracle Hardware & Software Solution, as an alternative to Oracle Sun’s Premiere Support for systems and Operating Systems.  

Hardware Support

• Service Desk and Dispatch capabilities 24/7/365
• Nationwide support and logistics coverage
• Dispatched onsite services as required
• Telephone support by Technical Support Engineers 24/7/365
• Trained engineers for all products supported
• Established escalation processes

Software Support

• Solaris^TM Service Desk capabilities 24/7/365
• Telephone support by Software Support Specialists 24/7/365
• Trained engineers for all Solaris^TM releases supported
• Established escalation processes

Sun Experience: Depth & Breadth

• Solaris™ Fundamentals
• Oracle Sun Desktop Systems Maintenance
• Sun ULTRA, Sun Blade, ULTRA & SPARC
• Oracle Sun Server Systems Maintenance
• SPARC, Sun Fire, Sun Blade, Enterprise & ULTRA Enterprise
• Oracle Sun STK and StorEdge Storage I and II
• Open systems tape libraries, disk arrays and drives
• Solaris™ System Administration I and II (Solaris™ 8 and 9)
• Solaris™ TCP/IP and Networking (Solaris™ 8 and 9)
• System Fault Analysis
• Solaris™ 10 for Experienced Administrators
• Solaris™ Zones, Oracle Solaris™ ZFS, Dynamic Tracing (DTrace), VERITAS Volume Manager
• Oracle Sun High End Server Administration

Solaris™ Service Desk

• Releases Supported: Solaris™ 10, Solaris™ 9, Solaris™ 8, Solaris™ 7 (For 7 Best effort basis)
• 24/7/365 availability to our Solaris™ Support Specialists
• Identify Hardware or Software failing component
• Interrogate Knowledge repositories for documented resolutions
• Provide guidance in Solaris setup and configuration
• Provide guidance for system configuration issues
• Systems performance and tuning guidance
• Provide RAID and Disk Suite / Volume Manager assistance
• Provide guidance for patch and firmware updates
• Review and Analyze Error Logs
• Review Core Dump Files
• Reviews and Analyze Explorer Files
• Provides temporary work around
• “Warm-handoff” to hardware specialists

The Alternative is to support Alternative Maintenance Providers lik

e XSi because it benefits you - the customer.

Servicing:

Sun Blade Servers, Sun Netra Servers, Sun Fire Servers, Sun SPARC Enterprise Servers, Sun StoreEdge Sysetms, Sun/STK Storage Systems, Sun Desktop Systems, All Sun Legacy Servers, Storage & Workstations