More than ever, CIOs are under tremendous pressure to reduce the costs of technology support so that more resources can be dedicated to innovation. Unfortunately, vendors who continue to deliver and price maintenance the same way they did fifteen years ago, are not helping. Back then, most IT departments relied on the vendors who supplied their hardware and software to also provide ongoing maintenance and support.
Today, in-house teams are more experienced and better trained to troubleshoot problems; and, systems are more easily understood and can be remotely diagnosed. As a result, many companies have turned to a hybrid approach that reduces reliance on technology vendors by combining third-party service providers with in-house IT teams. In some cases, this hybrid approach has reduced maintenance costs by 50% while often improving service levels.
This free whitepaper offers valuable information about an alternative approach to IT support services, including:
-
Emerging trends in IT infrastructure costs
-
Trends contributing to reducing OEM maintenance dependency
-
Hybrid model advantages
-
How cost savings can fund new IT initiatives
-
How to save up to 50%
Discover why businesses and other large enterprises no longer need to be tethered to their OEM supplier to get best of breed service and support. Download Now!