Frequently Asked Questions

We have compiled a list of questions that will help you to make quick, well-informed purchases.

Is xsnet.com a secure site?
Can I still purchase by Purchase Order?
What are my payment options?
Will I get a Warranty?
What are the Warranty Terms and Conditions?
What is an RMA and how do I obtain it?
What taxes am I obligated to pay?
How will my order be shipped?
What are the Shipping Terms?
What service charge will I pay if my payment is late?
What is the return policy?
What is your Governing Law statement?
How is my Advanced Exchange Maintenance Contract processed?
What is your Privacy Policy?
Where can I find Help with the Online Checkout procedure?

Is xsnet.com a secure site?
Yes, our checkout area is an Authentic Site secured by SSL. Click on the image link below to read the details. When you enter a secure area of our site a message will appear in your window and a padlock will appear in your status bar.

When you use your credit card on xsnet.com, your purchase is safeguarded. The transmission of sensitive data from our site is protected by SSL (Secure Sockets Layer), a proven coding system that allows your browser to automatically encrypt or scramble data before you send it. All your personal information resides on our secure servers where only our software decrypts and unscrambles it.

Thawte states that, "Authentic Sites use Thawte SSL Web Server Certificates to offer secure communications by encrypting all data to and from the site. Thawte has checked and verified the company registration documents and the site's registered domain name.

This information is included in the SSL certificate that we issue. This enables you to check the site's validity yourself. Always check a site's certificate before entering any sensitive information.

You can view the site's digital certificate directly:
Click on the gold padlock on the bottom left of the screen to bring up details of the SSL certificate.

Can I still purchase by Purchase Order?
Yes, you can by calling +1.770.740.0040 and speaking to your Sales Representative.

What are my payment options?
XS accepts the following forms of payment:
· VISA*
· MasterCard*
· AMEX*
· I.M.P.A.C*
· Wire Transfer - (International Customers)

Please contact your sales representative at +1.770.740.0040 for our bank routing and account number.

*The billing address of the card must be supplied for acceptance.

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Will I get a Warranty?
All products sold by XS are either covered by an XS warranty or an original manufacturers warranty, unless otherwise noted. If the item should fail, please review the warranty information provided on the invoice. If the warranty is provided by one of our manufacturers please call the manufacturer directly for service.

To aid contacting the manufacturer, XS has supplied manufacturer contact numbers on our web site. If the warranty is covered by XS, please call XS technical support to request a Return Materials Authorization (RMA).

What are the Warranty Terms and Conditions?
All warranties begin on the day of shipment from our or our vendor's facility. Unauthorized repair or alteration of the product(s) voids this warranty. This warranty excludes damage from shipping, user misuse or user negligence.

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What is an RMA and how do I obtain it?
All products warranted by XS come with a 30 day warranty (unless otherwise noted). To obtain an RMA you will need to supply XS's technical support representatives with the following:
· Your invoice #
· The date of purchase
· The serial number of the item in question
· An explanation of the problem you are having

If the product is still covered by the warranty, you will be issued an RMA # and our support team will fax a form to be completed and returned with the product.

Unless the item is Dead on Arrival (DOA), the customer will be responsible for the shipment back to our facility and XS will cover shipment back to the customer. All warranty items will be repaired or exchanged within 5-7 days of receipt at XS. This is our guarantee.

Note: for U.S. customers only - it is XS' policy (not guarantee) to provide advanced exchange service for any item covered under an XS warranty. All warranties covered by the original manufacturers warranty are limited to that manufacturers warranty policy.

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What taxes will my company have to pay?
All products will be subject to US state sales tax, import duties, or Internet tax (If ever instated). While XS may not be responsible for collecting these taxes in your respective state, by accepting our shipments you agree to be ultimately responsible for these taxes as they relate to the products you purchase from XS. XS does collect sales tax in the state of Georgia.

How will my order be shipped?
All online orders will be shipped through FedEx.

What are the Shipping Terms?
The Shipping Terms at XS are FOB Origin, which means that our customers pay for shipping from XS or from our vendor to their facility.

What service charge will I pay if my payment is late?
Invoices not paid within the specified timeframe (see above) will carry a service charge of 1 1/2% per month.

What is the return policy?
All sales are final unless agreed to on a case-by-case basis.

What is your Governing Law statement?
All disputes are settled by mediation and governed by the state of Georgia.

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How is my Advanced Exchange Maintenance Contract processed?
All items covered by an additional advanced exchange maintenance contract are processed the same as an RMA, but will be given priority service by our technical representatives.

What is your Privacy Policy?
Take a moment to read our Privacy Policy and Terms and Conditions of Use of xsnet.com.