“The OEM’s annual prices are just too high!”
“We want to refresh on our own time frame and not due to OEM End-of-Service Dates.”
“The service we get from the OEM is too cumbersome; we want to talk to an experienced engineer right away and just have one coterminous contract.”
“The OEM is trying to increase annual Post-Warranty support prices in an attempt to get us to refresh.”
“Our storage system is EOL and stable, so we don’t need updates.”
Accenture: Don’t Ignore the Trend Toward Third-Party Maintenance Options for Hardware Support: As our clients look at various ways to optimize their IT cost structure, increasingly, third-party maintenance options for hardware support look like a no-brainer. The quality of third-party support options continues to increase, offering not only significant savings potential, but better global coverage.
Recognized by Gartner as a leader in Third Party Maintenance
In business for 28 years
XSi is also a DELL/EMC & HPE Commercial & Federal Partner
ISO 9001:2015 Certified with SAE AS5553 Standards Compliance for Counterfeit and Electronic Parts Avoidance
Federal Contractor with 40 Federal Agency Clients including DoD
Global Support with Network of 6,000 Field Engineers and over 600 Forward Stocking Locations
Same SLAs as the OEM with better response times
Gartner: 90% of devices under TPM are post-warranty, 35% of devices under TPM are LDOS.
Forrester Research: Don’t pay for software updates if there are none, or if they are available for free. Organizations should scrutinize ongoing maintenance contracts to find valuable savings.