Founded in 1990 and recognized by Gartner, XSi helps companies deploy a hybrid hardware support model to save important hardware operating expense budget dollars. As an Independent Hardware Support Provider (an industry also known as Third Party Maintenance), XSi provides hardware support options for post-warranty data center servers, data storage, and networking gear. In addition to servicing commercial accounts, it also supports several Systems Integrators and federal agencies (XSi is ISO9001:2015 Certified, meets SAE AS5553 Standards, currently supports 42 federal agencies and all of the Top 10 Federal Systems Integrators). The company encourages interested parties to follow its business profile at LinkedIn for weekly blog postings from its Subject Matter Expert team.
In September 2019 and via its Gartner Newsletter, XSi announced an entirely new and industry-disrupting service – Cisco Lifecycle & Asset Assurance.
founded and recognized by Gartner
XSi helps companies deploy a hybrid hardware support model to save important hardware operating expense budget dollars.
federal agencies
Currently supports 42 federal agencies and all of the Top 10 Federal Systems Integrators.
standards
XSi is ISO9001:2015 Certified, meets SAE AS5553 Standards.
North American clients can achieve the OpEx savings of Third Party Maintenance while maintaining 100% compliance with OEM entitlements and licensing policies. XSi provides clients a simplified method to achieve greater cost savings while ensuring compliance and deploying ITAM best practices. Clients contain their annual SMARTnet spend without the complications of managing a self-sparing policy. In addition to industry-leading contract management and TAC support, XSi manages the complicated and time-consuming details of parts logistics for you.
We believe that hardware infrastructure support and maintenance should no longer be rooted in two-dimensional perspectives – whether by an OEM or another independent support provider. Instead, it must be about an unmatched level of transparency with clients, identifying and understanding critical business obstacles. From there, we must always possess the drive and the agility to truly collaborate with each client to establish custom solutions that positively impact OpEx, CapEx, efficiency, labor, and a remarkable level of assurance.
We’re respected for the tenacity of the custom solutions created by teaming.
Through unrelenting integrity, we respect that trust must always be earned.
Unmatched listeners, we’re each committed to discovery, method, and shared outcomes.
Must be rooted in humility and purpose – whether to serve the client or the team.
Todd Bone
Founder & President
XS International
Doug Krueger
CEO
XS International
Grant Patten
Vice president
XS International
Bruce Duke
Vice president
Client Services
Todd founded XS International in 1990, helping to build an independent IT support organization led by pioneering executives with proven tenures at Cisco, Juniper Networks, HPE and SGI. He holds a board of director positions with the world’s two most prominent associations for independent IT support providers – Service Industry Association (SIA) and ASCDI (hardware resellers). He was a founding member of the Digital Right to Repair Coalition (now known as Repair.org, and continues to serve on their Board of Directors. As a hobby, he also co-founded VinoApp, specifically for Argentine wines. Very much a serial entrepreneur, Todd earned his Bachelor’s in Finance from Ohio State University and later completed a three-year Entrepreneurial Master’s Program, given by the Entrepreneurs' Organization & MIT Enterprise Forum. He resides in the greater Atlanta area with his family.
Todd founded XS International in 1990, helping to build an independent IT support organization led by pioneering executives with proven tenures at Cisco, Juniper Networks, HPE and SGI. He holds a board of director positions with the world’s two most prominent associations for independent IT support providers – Service Industry Association (SIA) and ASCDI (hardware resellers). He was a founding member of the Digital Right to Repair Coalition (now known as
Repair.org, and continues to serve on their Board of Directors. As a hobby, he also co-founded VinoApp, specifically for Argentine wines. Very much a serial entrepreneur, Todd earned his Bachelor’s in Finance from Ohio State University and later completed a three-year Entrepreneurial Master’s Program, given by the Entrepreneurs' Organization & MIT Enterprise Forum. He resides in the greater Atlanta area with his family.
Based just outside of Washington D.C., Doug joined XS International in 2014 as Chief Executive Officer. Prior to XSi, Doug served in leadership roles at Blue Coat Systems, Fortress Technologies (acquired by General Dynamics), Tumbleweed Communications (acquired by Axway, Inc.), Juniper Networks and Cisco. Past leadership roles included both sales and operational responsibilities, thereby establishing his skillset as a client-driven chief executive for XSi. Doug leads the Service Integrator/Federal/Defense business for the company, including solutions development/architecting. A native of Wisconsin, he earned his bachelor’s degree from the University of Wisconsin, then completed coursework toward a Master’s (Finance & Accounting) at Oklahoma City University. He enjoys distance running, golf, Wisconsin sports teams and exploring the many amenities of Virginia and Washington D.C.
Based just outside of Washington D.C., Doug joined XS International in 2014 as Chief Executive Officer. Prior to XSi, Doug served in leadership roles at Blue Coat Systems, Fortress Technologies (acquired by General Dynamics), Tumbleweed Communications (acquired by Axway, Inc.), Juniper Networks and Cisco. Past leadership roles included both sales and operational responsibilities, thereby establishing his skillset as a client-driven chief executive for XSi. Doug leads the Service
Integrator/Federal/Defense business for the company, including solutions development/architecting. A native of Wisconsin, he earned his bachelor’s degree from the University of Wisconsin, then completed coursework toward a Master’s (Finance & Accounting) at Oklahoma City University. He enjoys distance running, golf, Wisconsin sports teams and exploring the many amenities of Virginia and Washington D.C.
With 15 years in networking support leadership at independent support providers, Grant joined XS International in 2019. He is CCIE and CISSP certified. In his past, he built and managed the networking support operations for SMS Systems Maintenance Service (merged with Curvature), and was a principal consultant at Lucent Technologies. Grant earned his Bachelors from Fayetteville State University and then J.D. from Harvard Law School. He and his family reside in Davidson, North Carolina.
With 15 years in networking support leadership at independent support providers, Grant joined XS International in 2019. He is CCIE and CISSP certified. In his past, he built and managed the networking support operations for SMS Systems Maintenance Service (merged with Curvature),
and was a principal consultant at Lucent Technologies. Grant earned his Bachelors from Fayetteville State University and then J.D. from Harvard Law School. He and his family reside in Davidson, North Carolina.
Bruce joined XSi following a 35-year career in senior service management for several major IT OEMs: HPE, SGI, Oracle, Sun Microsystems and StorageTek. He’s led technical service delivery, federal program management, service sales and service partnerships. In addition to service delivery, he’s been a relied-upon “thought leader” in P&L management, KPIs (e.g. contract renewal rates), customer experience, tech utilization and federal program SLAs. At XSi, Bruce is responsible for federal business and relationship development with federal Systems Integrators, federal VARs, as well as federal and DOD end-users. Bruce and his wife live near the BWI airport in Maryland, where he greatly enjoys his classic cars hobby and family poolside gatherings.
Bruce joined XSi following a 35-year career in senior service management for several major IT OEMs: HPE, SGI, Oracle, Sun Microsystems and StorageTek. He’s led technical service delivery, federal program management, service sales and service partnerships. In addition to service delivery, he’s been a relied-upon “thought leader” in P&L management, KPIs (e.g. contract renewal rates), customer experience, tech
utilization and federal program SLAs. At XSi, Bruce is responsible for federal business and relationship development with federal Systems Integrators, federal VARs, as well as federal and DOD end-users. Bruce and his wife live near the BWI airport in Maryland, where he greatly enjoys his classic cars hobby and family poolside gatherings.
Years in Business: 29 (Founded in 1990)
Technical Assistance Center (TAC) and Network Operations Center (NOC) with 24x7x365 technical support
Multi-Vendor Service for: Cisco, Juniper, Riverbed, Brocade, F5, Enterasys, AdTran, DELL/EMC, HDS, NetApp, HPE/SGI, Oracle/Sun, IBM & Lenovo.
Over 600 Global Forward Stocking Locations Available
Access to over 7000 Global Field Engineers
Third Party Maintenance for Current and End-of-Life/End-of-Support Hardware
Offer a unique solution OEM and Third Party Maintenance bundled under a single Hybrid Contract Solution
Original OEM Replacement Parts
GSA Schedule 70 SIN 132-12 valid through 9/3/2022
IDIQ Vehicles including: NASA SEWP, CIO>SP3, etc.
26 Years as a Federal Prime Contractor
Trusted Supplier to DoD (Audited by NAVY)
Trusted Supplier to Large Primes (NGC, Lockheed, Etc.)
SAE AS5553 Counterfeit Electronic Parts Compliant
NIST SP 800-171 Compliant
Member of GIDEP
DoD 5220.22-M Wiping Standard
Dell/EMC Business Partner
HPE Business Partner
(40) Others via Distribution
End-of-Life Refurbished Products (SGI, HPE, DELL, IBM, EMC, Cisco, Juniper, Etc.)
The management & staff of XS International Inc. are committed to fulfilling the ISO 9001 standard and ensuring customer satisfaction through continual service improvement by:
Meeting and Exceeding Customer Requirements
Maintaining Quality Best Practices
Staff Development and Training
Questions? Email us or call for a quote
sales@xsnet.com
North America
+1-800-256-6133 or +1-770-740-0040
Maintenance Services
Headquarters
XS International, Inc.
1005 Alderman Drive
Suite 212
Alpharetta,GA 30005
