Founded in 1990, XSi is a two time Inc. 5000 company led by a tenured team of industry pioneers and former Executives from Cisco Systems and Juniper Networks. XSi has over 1,100 customers in maintenance support programs worldwide.
XSi is truly defined by the goals set forth in its mission statement:
To simplify and reduce the cost of IT maintenance support while providing a highly technical, customer-friendly service capable of supporting complex, mission-critical, multi-vendor IT environments
XSi’s unique triage-based intake system for technical support is transformative in its approach: One call, one explanation of the issue, and one cross- vendor subject matter expert team to troubleshoot until resolution. XSi’s customizable reporting options are revolutionizing the way enterprises are monitoring support SLAs and support trends across their enterprises and across the entire IT asset portfolios. As buying organizations continue to be resource constrained, XSi’s contract consolidation methodology decreases workload while reducing risk of contract lapse. Leveraging both dedicated personnel and sophisticated automation tools, XSi works with its customers to first identify, then rationalize, and finally reduce the overall cost and number of maintenance contracts. XSi’s customers generally achieve a savings of 30-40% over traditional OEM maintenance support.
XSi Quality Policy: ISO 9001:2008 Certified
The management and staff of XS International Inc. is committed to fulfilling the ISO 9001 standard and ensuring customer satisfaction throughcontinual service improvement by:
- Meeting and Exceeding Customer Requirements
- Maintaining Quality Best Practices
- Staff Development and Training