White Water Rafting

Riverbed Networking Hardware – Controlling Support Budgets

We would like to introduce you to a Riverbed networking maintenance option for which you may not already be familiar. XSi is an independent provider of Riverbed hardware maintenance, and as the word “independence” has positive connotations, so does our support solution. Not just positive connotations, but measurable benefits!

XSi helps companies like yours to create a “Hybrid Support” solution – that uses XSi’s certified Riverbed Tier 1-3 technicians with the ability to facilitate the use of OEM resources for problem resolutions, when needed. “Hybrid” means a mix, but it also implies there is substantial benefit possible for those that choose to create a Hybrid Support solution. In most cases with our clients worldwide, these benefits include cost reductions and improved service flexibility.

This most certainly is an odd time, don’t you agree? …When leaders of most large companies are consumed with simplifying operations, controlling costs and preserving the resiliency of their hardware environment. Very few are interested in a tech refresh – whether to stay with Riverbed or to choose a new networking OEM. Even fewer want to take risks or embrace a tech change that requires considerable re-training time. Hybrid support enables you to keep operations simplified, reduce costs and to do so with very little risk.

Can other independent maintenance providers help you build a Hybrid Support model? Sure, but they’ll likely take risks where XSi will not – just to make a buck. You aren’t likely to get Riverbed-licensed parts replacements with another independent maintainer. You also are unlikely to find an independent provider that has evolved as quickly as we have during this pandemic. For example, our Riverbed maintenance experience on six continents helped XSi build an SLA model that is sensitive to the virus protection requirements of countries around the world! Thinks of XSi’s Riverbed Hybrid Support as an agile insurance policy – flexing with you, as you may need.

Why Consider Hybrid Support?

  • Equivalent service and technical expertise – at reduced cost
  • Service flexibility – global SLAs can be complicated in many countries due to virus protection requirements
  • Globally available support – six continents

For 30 years, XSi has been providing independent maintenance to clients around the world – at great cost-savings, service agility and expertise levels that often surprise new clients.

Your “Next Step” Options:

  1. Click Here to Learn How to Avoid Overpaying for Riverbed networking hardware maintenance.
  2. Click Here to see what Riverbed hardware models we support for clients worldwide.
  3. Send me an InMail (at LinkedIn) and ask to see an unbiased comparison between XSi support and Riverbed support.

Our Bi-annual Newsletter:

If you’ve not yet read what Gartner is saying about independent hardware support, or about XSi, you’ll want to read our bi-annual newsletter. You can access it by clicking here.

About the Author

Todd founded XS International in 1990, helping to build an independent IT support organization led by pioneering executives with proven tenures at Cisco Systems and Juniper Networks. He holds a board of director positions with the world’s two most prominent associations for independent IT support providers – Service Industry Association (SIA) and ASCDI (hardware resellers). He was a founding member of the Digital Right to Repair Coalition (now known as Repair.org, and continues to serve on their Board of Directors. As a hobby, he also co-founded VinoApp, specifically for Argentine wines. Very much a serial entrepreneur, Todd earned his Bachelor’s in Finance from Ohio State University and later completed a three-year Entrepreneurial Masters Program, given by the Entrepreneurs’ Organization & MIT Enterprise Forum. He resides in the greater Atlanta area with his family.