You may not be completely familiar with this concept, but there exists a small (but, rapidly growing) industry of independent IT support providers all around the world. They are NOT the OEM, nor are they fiscally attached to any OEM. Such independence permits this unique industry to be free from OEM tech refresh strategies or any other sales tactic that does not directly serve your healthcare organization’s best interests.
The Federal Trade Commission (FTC) has told manufacturers that their approach to monopolizing repair and support by putting warranty void stickers on products and in their disclaimers is illegal under the Magnuson-Moss Warranty Act, a law passed back in 1975.
Hewlett-Packard Enterprise announced they will no longer sell low-end “commodity” servers to large cloud computing customers. Most of the cloud companies have been going directly to contract manufacturers in Taiwan or China to have servers built to their specifications at low cost. They are no longer interested in brand name products or their high costs.
Cisco 65xx Series Switches has been the best-selling switch for well over a decade. Cost of maintenance on these series of switches has been a pain point for many organizations. List prices for SNT (8x5xNBD) and SNTP (7x24x4) prices are the following:
In IT, if you're not aware of the latest trends, then you're bound to be left behind. Whether it's keeping up with the chatter on Reddit, or doing your own research, third party maintenance providers are one of the fastest growing sectors. As organizations are looking for new ways to efficiently maintain their complex IT infrastructure, third party maintenance is quickly becoming the wave of the future. With extensive service loopholes to jump through, organizations are growing tired of waiting for immediate and expert IT support for their IT assets. It is no wonder that Original Equipment Manufacturers (OEM) are losing ground to innovative third party maintenance providers who are able to provide exceptional customer service at affordable rates. Companies that were losing tons of time waiting for service from their OEMs are now riding the new wave and achieving significantly better resolution times, without sacrificing coverage by partnering with companies like XSi. And, organizations are able to reclaim control over how their IT assets are managed and streamline maintenance to be done faster, without adding extra tasks. It is estimated that by 2020, most organizations will be using some form of 3rd party IT maintenance arrangements.
Manufacturers have the daunting task of managing many moving parts within their day-to-day operations. Whether it is tracking raw materials and inventory levels or the logistics of moving output from point A to point B, the IT infrastructure is often complex and interconnected. With such intricate IT systems, keeping them well-maintained and in working order is of the utmost importance, even for a small manufacturer.
As the economy rebounds, partnerships and mergers are once again in the forefront. With rumored mergers in 2017 including the Comcast acquisition of T-mobile, we updated this article to provide guidance to achieve productive merger outcomes. As companies acquire other entities, the IT departments of all those involved must coordinate with one another and play an important role in maintaining day-to-day operations.
With the growing complexities of business, federal agencies have to deploy multiple IT assets at once and juggle how to maintain all systems and ensure they are all covered for service. This increasing challenge of managing the upgrades, installation, and decommissioning of many IT assets within a larger, more interconnected IT infrastructure is a real concern for organizations in every industry. For a Federal agency, remaining compliant with regulations can add an additional layer of complexity and cost to IT maintenance and support.
In 2017, IT investment is projected to be one of the fastest growing costs for small and large businesses. This is not a new trend, but since 2010, the need for new technology has become integral to a business’ success. In fact, experts estimate that technology spending will increase 5% each year, quickly surpassing 2.7 trillion by 2020. Despite this projected increase in spending, Chief Technology Officers (CTOs), now more than ever, have to be financially conscience and look for ways to get the IT hardware they need, without breaking the bank. Cisco has long been a preferred manufacturer for switches and routers, but even Cisco products are not immune to end-of-life hurdles. End-of-Life refers to the practice that manufacturers use to restrict service for software or hardware. When an IT component is declared end-of-life, the manufacturer is signalling that they will only offer repair or maintenance services for that component for only a few more years. This common practice can be devastating for an organization that relies on these now seemingly obsolete components. We have refreshed this blog to give you updated insight into how to handle end-of-life IT assets to maximize their life without having to spend thousands on new parts and installation that may not be immediately needed.
Traditional OEM service level agreements are not meeting the rapid and changing needs of most businesses. In a recent Forrester study, over 70 percent of IT managers acknowledge being attracted to third-party maintenance arrangements because of exorbitant OEM pricing and contract entitlement issues. But, despite the growing shift away from traditional OEM service level agreements, many companies still remain leery of third party service contracts for three reasons.