When IT procurement professionals are proactively seeking cost containment and vendor reduction in their 2020 objectives, one of the strategies should include a focus on hardware (data center and/or networking) operational expense, and the proven value propositions of the independent hardware support marketplace. Many of us in this independent support industry, as well as Gartner analysts, have found that standardized RFPs too often include components/questions that don’t apply. Yet, almost all RFPs for hardware maintenance are severely lacking the core elements that would help balance cost reductions with minimized risk. In fact, these RFPs are often two-dimensional and enable misrepresentation and sub-par service. Help us, help you! This three-part blog is designed to educate, while drawing greater attention to internal best practices, critical RFP elements, asset prioritization and a reduced cost without sacrifice to necessary service.
Option 1: If you’ve already been proactive about your management of and containment of expensive SMARTnet support, you’ve likely asked yourself, “Can I get all the value of Cisco SMARTnet for the assets that require it, yet also drive cost savings, reduce waste and do so without running completely afoul of all these new Cisco policies?”
If you’re not yet monitoring essential Hardware Lifecycle Milestone dates, this ALERT provides a quick-glance review of popular OEM models that have reached (or about to reach) End of Software Support (EoSW) or End of Support (EoS). For these hardware asset models, it no longer makes financial sense to rely on expensive OEM support – but instead, should move to independent (Third Party Maintenance) support.
For those of you with any knowledge of Hardware Lifecycle Management practices, you likely understand that to reduce TCO, extend the useful life of and contain OpEx budgets, you need to ensure that:
Just last week, I attended an industry conference in Madrid and listened to an IDC presentation, in which the analyst explained that 42 percent of the world’s enterprise IT departments are now using Third Party Maintenance (TPM) and the two primary reasons: “Cost savings” and “easier to do business with.”
Driving significant cost savings is only one of the benefits of adopting a Hybrid Hardware Support model, or engaging XSi. This blog will identify what I believe to be the top five benefits (value propositions) for those of you with IT operations and/or IT budget responsibilities within our country’s federal agencies.
If you are already familiar with Independent Hardware Support, also known as Third Party Maintenance (TPM), it’s likely that you’ve previously chosen to adopt Hardware Lifecycle Management Best Practices, or even a Hybrid Hardware Support model. If you have, this blog is for you. If you have not yet done so, we can suggest other blogs to help you in answering “why,” along with estimating the value to transitioning your support model.
By now, you have undoubtedly heard the stories of Cisco conducting entitlement audits to verify compliance or impose penalties on those who are unable. If you are not familiar with this issue or its history, I would highly encourage you to read Grant Patten’s (our VP, Service Delivery) article from a few weeks ago. The article is entitled (click the link to read): What Cisco and Traditional TPMs Don’t Want You To Know; Why We Need a Better Maintenance Solution.