November 22, 2019 (Washington, DC): XS International (XSi) is pleased to announce that Bruce Duke has joined the company as Vice President, Client Services. Bruce joined XSi following a 35-year career in senior service management for several major IT OEMs: HPE, SGI, Oracle, Sun Microsystems and StorageTek. He’s led technical service delivery, federal program management, service sales and service partnerships. In addition to service delivery, he’s been a relied-upon “thought leader” in P&L management, KPIs (e.g. contract renewal rates), customer experience, tech utilization and federal program SLAs. At XSi, Bruce is responsible for federal business and relationship development with federal Systems Integrators, federal VARs, as well as federal and DOD end-users.
“Bruce Duke has had an impressive career with several leading OEMs and brings proven skillsets in establishing ‘true partner’ relationships throughout the federal sector,” stated Doug Krueger, XSi CEO. “He’s well-known for driving measurable value for clients while also ensuring the highest possible levels of service satisfaction. We’re honored to have him as an integral member of our Government Solutions team.”
Todd Bone, XSi founder & president, added, “While we’ve dramatically grown our support presence within the foremost federal Systems Integrators and federal agencies, Bruce Duke’s involvement in our program establishes an even greater level of credibility for the value of our hardware support service suite. I’m very much looking forward to supporting the success of this federal relationship development expert!”
Founded in 1990 and recognized by Gartner, XSi helps companies deploy a hybrid hardware support model to save important hardware operating expense budget dollars. As an Independent Hardware Support Provider (an industry also known as Third-Party Maintenance), XSi provides hardware support options for post-warranty data center servers, data storage and networking gear. In addition to servicing commercial accounts, it also supports several Systems Integrators and federal agencies (XSi is ISO9001:2015 Certified, meets SAE AS5553 Standards, currently supports 42 federal agencies and all of the Top 10 Federal Systems Integrators). The company encourages interested parties to follow its business profile at LinkedIn for weekly blog postings from its Subject Matter Expert team.