Top 20 Financial Institution customer had over 500 Cisco Switches (network equipment) that were nearing the product's End-of-Life (EoL). Cisco’s list price for maintenance and support for the customer-requested service level agreement (SLA) was over $25K per device, equaling to a list price of $12.5M. The same SLA was approximately $13K per device only two years earlier. Due to the burgeoning cost, the client decided to hire a third-party-maintenance solution to manage their network assets.
The client is a large Federal agency that is highly reliant on their IT infrastructure (network, server and storage) to deliver services to the citizens it supports.
Significantly reduce annual maintenance costs, while maintaining or increasing the level of support provided for their mission critical Cisco infrastructure.
Contract XSi to provide annual support services for a large percentage of their Cisco asset base (Cisco is the primary vendor comprising the client’s infrastructure)
XSiAdvancedTAC™ services for configuration and troubleshooting support
Service level agreement (SLA) hardware support
Field engineering services for repair of failed equipment
OEM SLA levels within all aspects of the provided service with faster response times on support calls (including Tier III support)
Staffed by highly trained professionals within the United States.