The Smart Alternative to EMC Support & Maintenance

 

XSi contracts often include a blended solution of independent support programs and OEM maintenance programs for multiple vendors under one contract.

  • Managed Maintenance Services

  • AdvancedTAC™ Support in Multiple-Languages

  • Onsite Case Manager (for large multi-vendor contracts)

  • Same day Onsite Engineers & Parts Replacements (4 Hour)

  • Field engineers arrive on-site with fully tested OEM parts in–hand

  • Next day Onsite Engineers & Parts

  • Next day Parts Replacements

  • Onsite Spare Kits

  • Telephone technical support

  • Telephone Software Support for the following:

    • Navisphere

    • Unisphere

    • Celerra Manager

    • Powerpath

    • Configuration management

    • Microcode/firmware recommendations

    • Secure data erasure options available

The following is a list of EMC Products We Support:

EMC VMAX
VMAX 10K
VMAX 20K
VMAX 40K
VMAX GEN1
VMAXSE GEN1

EMC Symmetrix
Symmetrix 3100
Symmetrix 3130
Symmetrix 3200
Symmetrix 3230
Symmetrix 3500
Symmetrix 5100
Symmetrix 5200
Symmetrix 5500
Symmetrix 3300
Symmetrix 3330
Symmetrix 3400
Symmetrix 3430
Symmetrix 3700
Symmetrix 5300
Symmetrix 5330
Symmetrix 5430
Symmetrix 5700
Symmetrix 3630
Symmetrix 3830
Symmetrix 3930
Symmetrix 5630
Symmetrix 5830
Symmetrix 5900
Symmetrix 5930
Symmetrix 8130
Symmetrix 8430
Symmetrix 8730
Symmetrix 8230
Symmetrix 8530
Symmetrix z8530
Symmetrix 8830
Symmetrix z8830
Symmetrix DMX 800
Symmetrix DMX 1000
Symmetrix DMX 2000
Symmetrix DMX 3000
Symmetrix DMX-3
Symmetrix DMX-4

EMC Data Domain DD510 DD530 DD565 DD580 DD610 DD620 DD640 DD670 DD690 DD860 DD880 DD890

EMC VNX
VNX5100 VNX5300 VNX5500 VNX5700 VNX7500

EMC VNXe
VNXe3100
VNXe330

EMC CLARiiON CLARiiON CX3-10
CLARiiON CX3-20
CLARiiON CX3-40
CLARiiON CX3-80
CLARiiON CX4-120
CLARiiON CX4-240
CLARiiON CX4-480
CLARiiON CX4-960
CLARiiON CX200
CLARiiON CX300
CLARiiON CX400
CLARiiON CX500
CLARiiON CX600
CLARiiON CX700
CLARiiON FC4500
CLARiiON FC4700
CLARiiON FC5700
CLARiiON AX-100
CLARiiON AX-150
CLARiiON AX4-5

EMC Celerra
Celerra NX4
Celerra NS22
Celerra NS40G
Celerra NS80G
Celerra NS-120
Celerra NS-480
Celerra NS-960

EMC Connectrix
Connectrix DS-8B
Connectrix DS-16B
Connectrix DS-8B2
Connectrix DS-16B2-0D
Connectrix DS-16B3-FF-D
Connectrix DS-16M-0D
Connectrix DS-32B2
Connectrix ED-12000
Connectrix ED-48000
Connectrix DS-24M2
Connectrix DS-4400M
Connectrix ED-64M
Connectrix ED-140M

EMC Celerra Models
EMC Avamar Models
EMC Isilon Models
EMC Recoverpoint
Dell Vblock Systems

 

Service Level Agreement

Areas of service

Global Technical Assistance Centers

  • Alpharetta, GA USA

Global Service Areas

  • US & Canada

  • Key Western European Markets

  • LATAM

    • Brasil

    • Argentina

    • Chile

    • Peru

    • Mexico

EMC Milestone Data

Model EOL EOS

EMC VMAX Series

VMAX 10K

VMAX 20K

VMAX 40K

VMAX GEN1

EMC Symmetrix Series

Symmetrix 3100

Symmetrix 3130

Symmetrix 3200

Symmetrix 3230

Symmetrix 3300

Symmetrix 3330

Symmetrix 3400

Symmetrix 3430

Symmetrix 3500

Symmetrix 3630

Symmetrix 3700

Symmetrix 3830

Symmetrix 3930

Symmetrix 5100

Symmetrix 5200

Symmetrix 5300

Symmetrix 5330

Symmetrix 5430

Symmetrix 5500

Symmetrix 5630

Symmetrix 5700

Symmetrix 5830

Symmetrix 5900

Symmetrix 5930

Symmetrix 8130

Symmetrix 8230

Symmetrix 8430

Symmetrix 8530

Symmetrix 8730

Symmetrix 8830

Symmetrix DMX 1000

Symmetrix DMX 2000

Symmetrix DMX 3000

Symmetrix DMX 800

Symmetrix DMX-3

Symmetrix DMX-4

Symmetrix z8530

Symmetrix z8830

EMC Data Domain Series

DD510

DD530

DD565

DD580

DD610

DD620

DD640

DD670

DD690

DD860

DD880

DD890

EMC VNX Series

VNX5100

VNX5300

VNX5500

VNX5700

VNX7500

VNXe3100

VNXe330

EMC CLARiiON Series

CLARiiON CX3-10

CLARiiON CX3-20

CLARiiON CX3-40

CLARiiON CX3-80

CLARiiON CX4-120

CLARiiON CX4-240

CLARiiON CX4-480

CLARiiON CX4-960

CLARiiON CX200

CLARiiON CX300

CLARiiON CX400

CLARiiON CX500

CLARiiON CX600

CLARiiON CX700

CLARiiON FC4500

CLARiiON FC4700

CLARiiON FC5700

CLARiiON AX-100

CLARiiON AX-150

CLARiiON AX4-5

EMC Celerra Series

Celerra NX4

Celerra NS22

Celerra NS40G

Celerra NS80G

Celerra NS-120

Celerra NS-480

Celerra NS-960

EMC Connectrix Series

Connectrix DS-8B

Connectrix DS-16B

Connectrix DS-8B2

Connectrix DS-16B2-0D

Connectrix DS-16B3-FF-D

Connectrix DS-16M-0D

Connectrix DS-32B2

Connectrix ED-12000

Connectrix ED-48000

Connectrix DS-24M2

Connectrix DS-4400M

Connectrix ED-64M

Connectrix ED-140M

 

5/9/2009

3/31/2015

5/9/2012

4/8/2009

 

7/31/2002

7/31/2002

7/31/2002

7/31/2002

7/31/2002

7/31/2002

7/31/2002

7/31/2002

7/31/2002

9/30/2003

7/31/2002

9/30/2003

9/30/2003

7/31/2002

7/31/2002

7/31/2002

7/31/2002

7/31/2002

7/31/2002

12/31/2006

7/31/2002

12/31/2006

12/31/2006

12/31/2006

12/31/2006

12/31/2006

12/31/2006

12/31/2006

12/31/2006

12/31/2006

6/30/2009

6/30/2009

6/30/2009

12/31/2008

12/31/2010

9/30/2012

12/31/2006

12/31/2006

 

12/31/2014

12/31/2014

3/31/2015

12/31/2013

3/31/2012

2/6/2012

10/6/2011

7/15/2010

6/30/2011

1/18/2011

9/30/2011

1/18/2011

 

2/24/2011

2/24/2011

2/24/2011

2/24/2011

2/24/2011

3/7/2011

3/7/2011

 

3/31/2009

3/31/2007

3/31/2007

3/31/2009

3/31/2011

3/31/2011

3/31/2011

3/31/2011

9/30/2004

6/30/2008

9/30/2004

12/31/2006

9/30/2004

12/31/2006

9/30/2003

3/31/2002

7/31/2001

4/30/1998

4/30/2008

1/10/2008

 

6/30/2012

7/31/2009

7/31/2009

7/31/2009

12/31/2011

12/31/2011

12/31/2011

 

2/28/2002

2/28/2002

12/31/2004

7/31/2004

12/31/2005

1/31/2003

7/31/2005

4/30/2005

1/23/2011

9/30/2006

1/31/2008

6/30/2005

1/31/2009

 

9/30/2017

3/31/2020

N/A

N/A

 

9/30/2007

9/30/2007

9/30/2007

9/30/2007

3/31/2011

3/31/2011

3/31/2011

3/31/2011

9/30/2007

3/31/2011

3/31/2011

3/31/2011

3/31/2011

9/30/2007

9/30/2007

3/31/2011

3/31/2011

3/31/2011

9/30/2007

12/31/2011

3/31/2011

12/31/2011

12/31/2011

12/31/2011

12/31/2011

12/31/2011

12/31/2011

12/31/2011

12/31/2011

12/31/2011

6/30/2014

6/30/2014

7/30/2014

12/31/2013

12/31/2015

9/30/2017

12/31/2011

12/31/2011

 

12/31/2014

12/31/2014

3/31/2015

12/31/2013

3/31/2017

12/31/2019

3/31/2019

3/31/2019

6/30/2016

3/31/2019

9/30/2016

3/31/2019

 

N/A

N/A

N/A

N/A

N/A

N/A

N/A

 

3/31/2014

3/31/2014

3/31/2014

3/31/2014

12/31/2016

12/31/2016

12/31/2016

12/31/2016

9/30/2009

6/30/2013

9/30/2009

12/31/2011

9/30/2009

12/31/2011

9/30/2008

9/30/2008

7/31/2006

12/31/2003

5/31/2013

N/A

 

6/30/2017

7/31/2014

7/31/2015

7/31/2014

12/31/2016

12/31/2016

12/31/2016

 

2/28/2007

2/28/2007

12/31/2009

7/31/2009

12/31/2010

1/31/2008

7/31/2010

4/30/2010

1/31/2016

9/30/2011

1/31/2013

6/30/2010

1/31/2014

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