The Smart Alternative to IBM Support & Maintenance

 

XSi contracts often include a blended solution of independent support programs and OEM maintenance programs for multiple vendors under one contract.

  • Managed Maintenance Services

  • AdvancedTAC™ Support in Multiple-Languages

  • Onsite Case Manager (for large multi-vendor contracts)

  • Same day Onsite Engineers & Parts Replacements (4 Hour)

  • Field engineers arrive on-site with fully tested OEM parts in–hand

  • Next day Onsite Engineers & Parts

  • Next day Parts Replacements

  • Onsite Spare Kits

  • Telephone technical support

  • Configuration management

  • Secure data erasure options available

The following is a list of IBM Storage Products We Support:

Fillers
N3000
All machine types N3300/N3600

N3100/3200/3400
All machine types

N3700
All machine types

N5000
All machine types N5200/N5300/N5500/N5600

N6000
All machine types N6060/N6070

N6200
All machine types

N7000
All machine types

XIV GEN2
All machine types

DS3300
All machine types

DS3400
All machine types

DS3500
All machine types including DS3512

DS4000
All machine types

DS4200
All machine types

DS4300
All machine types

DS4700
All machine types

DS4800
All machine types

DS5100
All machine types

DS5300
All machine types

DS6800
All machine types

DS8000
All machine types

DS8100
All machine types

DS8300
All machine types

Shark 2105
All machine types

Shelves
EXN1000
2861

EXN4000
2863

EXN3000
EXN3200
EXN3500

Tape products
Drives
Controllers
Libraries
Frames
VTS

Service Level Agreement

Areas of service

Global Technical Assistance Centers

  • Alpharetta, GA USA

Global Service Areas

  • US & Canada

  • Key Western European Markets

  • LATAM

    • Selected countries

IBM Milestone Data

Coming soon

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