Your I.T. Department is not in the logistics business
Lack of dedicated person in the CMDB /asset manager role
Pilfering / physical security of inventory without updating system for failures, projects, etc.
Lack of physical audit to create depot and CMDB system baselines.
Not getting depot inventory integrated into the process of opening tickets with the Manufacturer so it is a seamless part of the incident process for 4 hour parts SLAs.
Lack of Internal User Guides for all operations, technical and supply chain personnel so that they can open tickets for access to inventory.
Proper training for all personnel.
Monthly inventory consumption reports and replenishment procedures with enterprise organizations respective VAR(s).
Right sizing inventory to account for adds and drops.
Maintain proper pool of OEM authorized spares (purchased by customer from authorized VAR) at XSi's depots
We leverage OEM warranties (10 business days, 5 business days, next business day) for inventory replenishment
OS updates are usually available with no contract to the entitled end user
Incident and asset management (CMDB) systems to track all assets in XSi's depots with 100% accuracy. Inventory is requested through incident system.
Monthly incident and consumption reports sent to customer along with replenishment quote for any non-warranty items
You gain a scalable model where your costs consist of logistics, seed inventory and systems. This is a highly effective, accurate model and extremely cost effective.
