Leverages tools that do very basic monitoring only:
IP Address Ping
Agent or Agentless
If device does not respond, Alert is generated
NOC Attempts to resolve remotely if access is available
Often requires a dispatch:
Delays Device Availability
Requires tethering to device for further diagnostics
Leverages tools that provide more advanced monitoring capabilities:
Same IP and SNMP Monitoring as Level 1.
Adds device specific capabilities based on the Manufactures specifications (not just standard SNMP, but access to such items as log files or native device command line access.
Agent/Probe access required with Administrative Credentials Necessary
Provides direct remote access to the device (provided the device is powered on and available on the network)
Most alert Resolution can be performed remotely.
Dispatch only required for “dead” devices.
Supports Desktops, Servers, Network Infrastructure Devices.
Provides all of the capabilities within Level 1 & 2.
Adds advanced monitoring and Management Capabilities that includes:
Application Monitoring (Application Dependent).
Database Performance Monitoring
Basic Security and Log file Monitoring.
Application Deployment and Distribution
“Self Healing” technologies (via PowerShell Scripting)
Automated Patch Management
Scheduled Maintenance Windows
Advanced Threshold settings
Automated Dispatch capabilities (Alerts can be directed to email, TXT, or “Apps”)