The Smart Alternative to NetApp Support & Maintenance

 

XSi contracts often include a blended solution of independent support programs and OEM maintenance programs for multiple vendors under one contract.

  • Managed Maintenance Services

  • Internally certified NetApp support engineers

  • Fully tested OEM parts prior to delivery

  • Initial administrative configurations (not including layered applications)

  • Site auditing

  • Weekly health checks

  • Optimization suggestions

  • Same-day onsite technician available in 4 hours

  • Telephone technical support

  • Layered Application support for:

  • MetroCluster

  • Deduplication

  • SnapManager and more!

  • Professional Services

  • OS upgrades

  • Configuration tuning and more!

  • Secure data erasure options available

The following is a list of NetApp Products We Support:

Filers
F Series (Legacy)
F700 series and above

R200 (NearStore)
All series editions

FAS200 (Entry Level)
All series editions

FAS900 (Mid-Range)
All series editions

FAS2000 (Mid-Range)
All series editions

FAS2200 (Mid-Range)
All series editions

FAS3000 (Enterprise)
All series editions

FAS3100 (Enterprise)
All series editions

FAS3200 (Enterprise)
All series editions

FAS6000 (Enterprise)
All series editions

FAS6200 (Enterprise)
All series editions

S & VTL Series (Entry Level)
All Series editions

Shelves
FC Class (Legacy)
FC9 and some DS12 (for F85)

DS14
All component types

DS14mk2-FC
All component types

DS14mk2-AT
All component types

DS14mk4-FC
All component types

DS12-ESAS
All component types

DS20-ESAS
All component types

DS4243
All component types

DS2246
All component types

Service Level Agreement

Areas of service

Global Technical Assistance Centers

  • Alpharetta, GA  USA

Global Service Areas

  • US & Canada

  • Key Western European Markets

  • LATAM

    • Colombia

    • Brasil

    • Argentina

    • Chile

    • Mexico

NetApp Milestone Data

NetApp Filers EOL EOS

FAS200 (Entry Level)

FAS250

FAS270

FAS900 (Mid-Range)

FAS920

FAS940

FAS960

FAS980

FAS2000 (Mid-Range)

FAS2020

FAS2040

FAS2050

FAS2200 (Mid-Range)

FAS2220

FAS2240-2

FAS2240-4

FAS3000 (Enterprise)

FAS3020

FAS3040

FAS3050

FAS3070

FAS3100 (Enterprise)

FAS3140

FAS3160

FAS3170

FAS3200 (Enterprise)

FAS3210

FAS3220

FAS3240

FAS3250

FAS3270

FAS6000 (Enterprise)

FAS6030

FAS6040

FAS6070

FAS6080

FAS6200 (Enterprise)

FAS6210

FAS6220

FAS6240

FAS6250

FAS6280

FAS6290

 

10/1/2008

10/1/2008

 

11/1/2005

11/1/2005

5/1/2006

6/1/2007

 

5/1/2012

11/1/2012

5/1/20111

 

3/1/2015

3/1/2015

3/1/2015

 

5/1/2009

5/1/2009

11/1/2007

5/1/2009

 

2/1/2012

2/1/2012

2/1/2012

 

11/1/2013

12/1/2014

11/1/2013

12/1/2014

11/1/2013

 

5/1/2009

5/1/2012

5/1/2009

5/1/2012

 

11/1/2013

3/1/2015

11/1/2013

3/1/2013

11/1/2013

3/1/2015

 

11/1/2013

11/1/2013

 

11/1/2010

11/1/2010

6/1/2011

7/1/2012

 

6/1/2017

12/1/2017

6/1/2016

 

3/1/2020

3/1/2020

3/1/2020

 

4/1/2014

4/1/2014

12/1/2012

4/1/2014

 

2/1/2017

2/1/2017

2/1/2017

 

12/1/2018

1/1/2020

12/1/2018

1/1/2020

12/1/2018

 

6/1/2014

4/1/2017

6/1/2014

4/1/2017

 

12/1/2018

4/1/2020

12/1/2018

4/1/2020

12/1/2018

4/1/2020

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