Independent Hardware Maintenance for enterprise servers, IT servers in data center environments.

XSi Independent Server Maintenance & Support

XSi provides independent enterprise server hardware maintenance and support services for IBM, Lenovo, Dell, HPE, Oracle/Sun and SGI server hardware. Not all server hardware assets require expensive maintenance agreements from the Original Equipment Manufacturer, so OpEx budget cost reductions, often averaging 60+%, are not only possible, but perfectly viable with XSi independent support.

Which server hardware assets are eligible for XSi independent support?

Certainly, any server that has reached or about to reach announced EoL or EoS milestone dates are perfect for lower-cost XSi support. However in many instances, most all servers that have reached post-warranty status and are in or near “stable state (with respects to patch updates),” may also be eligible for XSi server maintenance. Your team’s near-term or long-term planning (including contingencies) will play a significant role in a collaborative discussion with the XSi product management team, and the customized support solutions that are possible. With your objectives clarified, XSi proposed solutions will help strike the balance between OpEx savings and the stability of your production or non-production server environment.

XSi is a strong proponent of enterprise server lifecycle management, proactive and logical reductions in TCO, as well as thoughtful reductions in e-waste. Instead of single-focused strategies on the expensive tech refresh, XSi has designed a support model to maintain IT servers for as long as doing so is logical in your unique environment.

XSi Server Maintenance: Features & Benefits

Independent enterprise server maintenance from XSi

XSi Service Summary

With guidance from XSi technical experts, a collaborative dialogue helps identify IT server hardware that can be moved to lower-cost, independent maintenance from XSi – solid savings with no sacrifice to service quality! As a multivendor (OEM) and vendor-neutral maintenance provider, XSi can simplify vendor consolidation, establish coterminous support contracts, provide valid parts (ISO-certified) sparing, provide IMAC/SmartHands and secure ITAD services for current server maintenance clients.

Independent enterprise server maintenance from XSi
Independent IT server maintenance from XSi

Server Maintenance Features

  • 24x7x365 Call Center (US-based) and incident ticket portal
  • Multi-OEM trained, cleared field engineers backed by L3/L4 tech expertise
  • No-Wait-ServiceSM – support coverage guarantee for assets awaiting a formal addition to the contract
  • IT Asset Management Best-Practice Leadership
    • Progressive, Just-in-Case (vs. Just-in-Time) parts sparing
    • Custom-designed sparing models to match chosen SLAs
    • CMDB – Asset tracking with key milestone dates for entire install base, and customized reporting
  • Call-home technology available on call-home capable servers
  • Recognized in Gartner-published research
Cost-containing Enterprise Server maintenance from XSi

XSi Benefits

  • Average 60+% savings for all eligible servers
  • Independent maintenance from a 30-year provider known for hardware maintenance and service quality thought leadership
  • ISO 9001:2015 certified, meets SAE AS5553 Standards
  • Trusted support provider to 42 federal agencies, including DOD
  • SLAs and SLA guidance to balance criticality with cost savings
  • CMDB with milestone date alerts so assets can be efficiently moved to less expensive independent support
  • Ongoing consultation – a real, two-way partnership
Cost-containing Enterprise Server maintenance from XSi

Server Systems Supported

PowerEdge Servers

Generation 11

  • T610
  • R610
  • M610
  • T710
  • R710
  • R715
  • M710
  • R810
  • R815
  • R910
  • M910
  • C1100
  • C2100
  • C6100

Generation 12

  • T620
  • R220
  • R320
  • R420
  • R520
  • R620
  • R720
  • R720XD
  • R820
  • R920
  • M420
  • M520
  • M620
  • M820
  • C6220

Generation 13

  • T130
  • R230
  • R330
  • R430
  • R530
  • R620
  • T630
  • M630
  • R730
  • R730xd
  • R830
  • FC830
  • R930
  • C4130

Generation 14

  • r340
  • r440
  • T440
  • T640
  • R540
  • R640
  • R740
  • R740XD
  • R940
  • M640
  • FC640
  • C6420

HPC/Visualization Systems

  • SGI UV 10/1000
  • SGI UV 200/2000
  • SGI UV 300/3000
  • SGI UV4 (HPE MC990X)
  • SGI Altix 4700
  • SGI Altix 3700
  • SGI Altix UV
  • SGI Origin
  • SGI Onyx
  • SGI Tezro
  • SGI Octane

HP Integrity Servers

HP9000 & HP9500

HP Integrity Blade Servers

HP Proliant Servers

HP Proliant Blade Servers

Cisco UCS B Series

Cisco UCS C Series

IBM zSeries

IBM BladeCenter

IBM Power8 pSeries Servers

Power8 S814

IBM Power7 pSeries Servers

IBM Power6 pSeries Servers

IBM Power5 & Power5+ pSeries Servers

IBM Power4 & Power4+ pSeries Servers

IBM System z & zSeries Mainframe Processors

  • IBM z14 zR1 (3907)
  • IBM z14 (3906)
  • IBM z13s (2965)
  • IBM z13 (2964)
  • IBM zBC12 (2828)
  • IBM zEC12 (2827)
  • IBM z114 (2818)
  • IBM z196 (2817)
  • IBM z10 EC (2097)
  • IBM z10 BC (2098)
  • IBM z9 EC (2094)
  • IBM z9 BC (2096)
  • IBM z990 (2084)
  • IBM z890 (2086)
  • IBM z800 (2066)
  • IBM z900 (2064)
  • Legacy IBM Multiprise (2003, 7060)
  • IBM S/390 9672

IBM Power7 iSeries Servers

IBM Power6 iSeries Servers

IBM Power5 & Power5+ iSeries Servers

IBM AS/400 Models

IBM RS6000 pSeries Servers

xSeries 100 Series Towers

xSeries 200 Series Towers

xSeries 300 Series Rack-Mount

xSeries 400 Series Rack-Mount

System x3100 Series

System x3200 Series

System x3300 Series

System x3400 Series

System x3550 Series

System x3620, x3630’s

System x3650 Series

System x3690 X5

System x3750 M4

System x3755, x3755 M3

System x3800 Series

System x3950 Series

Lenovo System x3100 M5

Lenovo System x3250 M5, x3250 M6

Lenovo System x3500 M5

Lenovo System x3550 M4, x3550 M5

Lenovo System x3650 M4, x3650 M5

Lenovo System x3850 X6

Lenovo System x3950 X6

Lenovo NextScale

Lenovo FlexSystem

Sun Fire Servers

Sun Netra Servers

Sun SPARC Enterprise M Servers

Sun Blade Servers

Sun Fire T Servers

Sun Fire V Servers

Sun Fire X Servers

Sun Fire UltraSPARC

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