XSi SmartHands & IMAC provides onsite technical expertise and support for any server, data storage, networking, or UPS hardware projects or requirements. XSi SmartHands is available 24x7x365 and is often relied upon by clients for minimally-staffed branch or remote offices. SmartHands eliminates the need to hire full-time, expensive technicians for temporary or very short projects. Similarly, hardware Installs, Moves, Adds and Changes (IMAC) are a set of tasks that enterprise IT teams regularly perform to keep computing (networking, servers, data storage, UPS) equipment up-to-date and aligned with internal user requirements. Such tasks can be cost-effectively outsourced to XSi’s globally deployed (and Top Secret cleared) hardware technical experts, relieving internal tech teams for higher priority tasks. This XSi service is often used to save internal teams from the travel time associated with visits to offsite DR locations, branch or remote locations.
IMAC or SmartHands may refer to a small alteration, such as upgrading a single network switch or a large and involved upgrade such as decommissioning servers in one location and recommissioning and configuring those servers in another location. IMAC is a commonly used term in network administration where incremental changes occur quite frequently. However, XSi recognizes that such tasks also occur in the data center environment where internal staff may be stretched thin or unable to fully address the desired time window requirement.
Think of XSi SmartHands & IMAC as a way of extending your existing technical staff’s capabilities, yet doing so simply and without impact to your staffing budgets.
Here are a few examples of what XSi clients commonly request
XSi provides SmartHands & IMAC (Installs, Moves, Adds, Changes) for clients needing on-demand and on-site technical (globally-deployed) expertise for enterprise IT and EUC hardware projects. Whether long-term, short-term, multi-site and complex or a single project, this XSi service frees up internal staff, ensures deadlines are met and ensures the right level of technical expertise is assigned to each task – an overall wiser use of technical labor.
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