Independent and OEM-neutral, XSi provides hardware maintenance for data center and networking hardware assets, most often that are post-warranty, Eol (End of Life) or EoS (End of Support). With its hardware-focused expertise and technical infrastructure, XSi offers additional specialty services and have developed one new Cisco hardware service – the first of its kind in the global marketplace.
If you’ve been considering options to reduce your Cisco SMARTnet spend and are rightly concerned about entitlement risk created by traditional independent support methods, XSi’s Cisco Lifecycle & Asset Assurance service provides the solution. This unique service creates per-asset transparency for Hybrid Support coverage selection, designs a compliant sparing model then manages logistics & ticketing, while providing ongoing milestone alerts for per-asset ability to move to our compliant & lower cost, independent support. Click Here to read more.
From time to time, IT Ops staff may need an extra hand, or proven tech expertise to help with special projects. Optionally, there may be instances when management needs those staff to remain focused on more critical business drivers, so reliance on external expertise makes sense. XSi’s technical experts (distributed nationally across North America) can help with simple hardware installs (usually pre-owned hardware), staying onsite until it’s running perfectly. Or, physical hardware asset moves (single asset or multiple) to another room, floor, or location in another city, remaining onsite until it’s running perfectly. Same is true with hardware/component additions or changes – tech staff remain onsite as technical leaders, or a resource, until you deem the additional or changed hardware to be operating perfectly. Click Here to read more.
There are few limitations to what can make up a SmartHands project, but all are project-oriented, require server hardware, data storage hardware or networking hardware expertise (i.e. break/fix, FRU replacement, troubleshooting, branch or remote site visits, etc.). When considering your special projects, timelines and workloads, ask XSi if a SmartHands or more custom solution would be helpful. Click Here to read more.
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