Hardware Infrastructure & Asset Lifecycle Guidance for Networking, Servers & Data Storage
Rethinking IT MaintenanceSM
Discovering IT cost containment potential within clients’ IT infrastructure and hardware maintenance support models. Then, delivering custom solutions!
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Certifications & Compliance
Systems & Ingenuity
Since the very earliest days of independent IT support, XSi has been recognized as an industry pioneer and thought leader. 2020 commemorates its 30th Anniversary! The company founder is a board member of the Service Industry Association and ASCDI, both of which engage with the independent IT support provider community to continually improve service standards, ensure member business ethics and provides ongoing member education within a continually evolving IT marketplace. Two members of the XSi executive team were founding members of the Right to Repair Coalition, while XSi’s founder continues to serve on its board of directors.
XSi has been recognized in the Wall Street Journal as a leading independent maintenance provider for networking hardware. Check out this article named, “Some CIOs Not Ready to Switch Networking Gear.”
As the market evolves and client requirements will change, XSi is known for being first-to-market with real-world solutions which it has developed in close collaboration with our clients. Be sure to check out this new service – XSi Cisco Lifecycle & Asset Assurance!
XSi supports several of the most discerning and security-sensitive enterprise IT departments in the world – more specifically, the federal government.
Since 2016, Gartner analysts have cited XSi (also known as XS International) in four publications about the independent hardware support industry and the IT cost containment options possible for enterprise IT departments. If your organization has a Gartner subscription, XSi can provide you the publication name and Gartner ID so you can review these helpful advisory publications via your organization’s access credentials.
Gartner’s research/reporting of the adoption of independent hardware support (embracing a Hybrid Hardware Support model) by the world’s largest companies was especially useful. “Forecast Analysis: IT Services, Worldwide, 1Q17 Update” Gartner ID: G00327730
XSi has custom-built several internal systems which represent forward-thinking features and client-focused benefits.
Great independent hardware support:
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Networking hardware, as well as data center servers and storage, need not always and only be under OEM support agreements. Remarkable cost savings are possible by choosing Hybrid Hardware Support models, where independent hardware support makes sense for assets deemed eligible. Additionally, End-of-Life (EoL) and End-of-Support (EoS) announcements need not be a corner lacking options. XSi has consulted on and been delivering independent hardware support since 1990.
Driving significant cost savings is only one of the benefits of adopting a Hybrid Hardware Support model:
XS International is ISO9001:2015 Certified, meets SAE AS5553 Standards, Cage Code: 0T5L0, currently supports 42 federal agencies and all of the Top 10 Federal Systems Integrators.
XSi provides several independent hardware support services, which include SmartHands, IMAC (Installs, Moves, Adds & Changes), IT Asset Disposal in LATAM and an exciting new service called Cisco Lifecycle & Asset Assurance, guiding clients toward greater and more efficient cost containment, along with 100% assurance for entitlement compliance.
Developing new channel relationships can help IT infrastructure and hardware support providers expand one another’s support offerings or geographic coverage, as well as the value from the depth of the partnerships we can create with existing clients. At this time, XSi has greatest interest in furthering ITAD opportunities in Latin America, networking support in Europe and onsite technical support (backed by Level 3 or 4 technical expertise) for servers and storage in North America.